1.1           We have a 30-day return/exchange policy, which means you have 30 days after receiving your mattress to request a return (Guarantee). The return/exchange only applies to purchases of mattresses. The Guarantee does not apply to bed bases or bedheads.

2.1           To be eligible for a return:

(a)            you must email us in writing at hello@clickonbeds.com.au with your name, phone number and invoice number, within 30 days after receiving your product that you would like to exchange your product. You must have slept on your new mattress for a minimum of 14 nights;

(b)            you must provide proof of the purchase;

(c)            YOU MUST purchase a waterproof mattress protector in the same transaction as the mattress purchase.  Failure to do so will deem the Guarantee null and void;

(d)            any mattress that is damaged, soiled in any way or which has not been cared for as per the manufacturer’s care & maintenance instructions will be exempt from this Guarantee;

(e)            you must keep the plastic bag with which your mattress is delivered in as this will be required to be placed on the mattress should you wish to return it. If you dispose of your bag then one will need to be purchased and shipped which will be at your cost. This will also slow the exchange process down;

(f)              while the product has been in your control, it must not have been misused, damaged or had any accessories attached to it and it must otherwise be in the same condition in which you received it;

(g)            the product must be one which is eligible for return. Products which are eligible for return are mattresses only under the 30-day Sleep Guarantee; and

(h)            the return must otherwise be approved by us in our absolute discretion.

2.2           We cannot accept returns of gift cards.

2.3           We retain absolute discretion as to whether a return will be approved.

2.4           This Guarantee is only available once per customer.

2.5           As this is a comfort guarantee, the exchange of mattress is only available for an alternative mattress of the same size.

3.1           We will contact you to request any information and/or arrange an inspection of the product to ensure it is eligible for return.

3.2           If we are satisfied that the product is eligible for return, we will arrange for pick up, postage and/or shipping (as required) of the product back to us. We may need to arrange for the return of the product to us to determine if it is eligible for return (you will be responsible for these costs, including re-delivery, postage or shipping costs of the product back to you if the product is not eligible for return).

3.3           You will be responsible for any costs or expenses associated with the return of the product to us (including any inspection costs, shipping, delivery and postage costs). We charge $110 for returned mattresses for the Melbourne Metro area. Regional or interstate areas will incur a higher freight charge.

3.4           You assume the risk of the product while the product is being delivered back to us or re-delivered to you or a new product is being delivered to you.

4.1           If we accept the return, the value paid for your returned product (excluding any delivery, postage, shipping costs paid) must be applied to purchase a different product and:

(a)            if there is a shortfall in the credit to be applied for this new product, you must pay the difference; and

(b)            if there is a surplus in the credit to be applied for this new product, we will refund you the difference; or

(c)            you may receive a store credit for the amount paid for your product (less any inspection, delivery, postage, shipping or other costs). This store credit may have an expiry date.

5.1           If you exchange a product, you will be responsible for any postage costs, shipping costs, delivery costs or other costs or expenses which are incurred in returning the product and delivering the new product. We charge $110 for returned mattresses to be exchanged for the Melbourne Metro area. Regional or interstate areas will incur a higher freight charge. We will inform you of the freight charge for your location if you live outside the Melbourne Metro area.

6.1           On delivery of the product, you must notify us in writing immediately if your product is defective, damaged or faulty or if you receive the wrong product so that we can evaluate the issue and make it right. If we cannot resolve the issue, we may provide a full refund in these circumstances.

6.2           If you do not notify us immediately, you will be deemed to have accepted the product and its condition on delivery.

6.3           All mattresses and bed bases come with a 10 year warranty against faulty workmanship subject to the product:

(a)            not being damaged, soiled in any way, misused or having accessories attached to it by you or your use of the product; and

(b)            having been cared for as per the manufacturer’s care & maintenance instructions.

If we cannot resolve the issue, we may provide a full refund in these circumstances.

7.1           You can contact us on the following details if you have any queries, concerns or would like to initiate the return process:

(a)            Telephone: 03 9969 4545 ; or

(b)            Email: hello@clickonbeds.com.au

 

Returned Mattresses Any mattress returned to Click On Beds as part of the 30 Day Sleep Guarantee will be used as display stock or sold as a comfort return floor stock clearance in store. At no stage will we ship out a returned mattress to any customer as a brand new product.